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Certified Member of the International Association of Speakers Bureaus (ISAB)
Posts Tagged ‘customer service speaker’
Are you Stuck in the Middle Seat™? by Doug Lipp, Customer Service Speaker
Friday, December 7th, 2012
Have you ever been Stuck in the Middle Seat™ on a long flight? It’s not very fun, is it? No room to stretch out, people on both sides of you who are oblivious to the fact that you have no place to put your baggage … or your elbows! This can lead to some pretty long, uncomfortable trips.
Taking this a step further, being Stuck in the Middle Seat™ can also represent any number of uncomfortable, unpleasant things in life. Of course, at its most basic and literal level, it’s a physical location. You’re in a house, office, or environment that is uncomfortable. Perhaps it is too noisy, you don’t get along with your neighbors, or your basic safety needs are not met. More often, however, it is a metaphor for a state of mind or an attitude. You’re in a career, relationship or “place” that isn’t optimal, yet for some reason you don’t take the steps to change your situation. In essence, you’re stuck. Don’t worry, you’re not alone. Moving beyond being Stuck in the Middle Seat™ is a challenge all of us face, sooner or later.
Social Relationship Management…Is in Your Future | T. Scott Gross, Customer Service Speaker
Friday, February 24th, 2012
Jon Ferrara is a genius.
He’s also an aggressive salesman reminiscent of the Fuller Brush sales reps who would knock on our door back in the 1950’s.
Suddenly, I feel old. Whoever heard of a salesperson knocking on your door? Well, they did, selling brushes and cleaning supplies to stay-at-home moms.
In those days lots of things were sold from the privacy of your front porch—milk and other dairy products, baked goods, fruit and vegetables, vacuum cleaners, awnings, carpet, aluminum siding, even life insurance. In those days sales were made on the basis of the seller’s ability to establish a relationship with the customer.
Hey, that’s funny! Not much has changed. Sales are still made based on your ability to establish and cultivate a relationship with your customer. And that means you need to meet Jon Ferrara, founder of Nimble.
Jon Ferrara is a genius… and a noticer.