Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe. Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana....
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Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. As a Certified Speaking Professional (CSP), which fewer than 600 speakers worldwide have achieved, his speaking engagements are enriched by realworld examples, actionable strategies, and a whole lot of fun!
Dan is the author of three books, including The Experience Maker, which was ranked by Book Authority as one of the top customer experience books alltime, and its second edition, Becoming The Experience Maker.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.
Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan
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Speaker Programs
Remarkable by Design: From Forgotten to Unforgettable
We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong. In today’s ...more
We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong. In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity whether they admit it or not. So why do some brands still rise above the noise while others fade into irrelevance? Because customers don’t talk about transactions. They talk about experiences. This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience. It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers, inspiring conversations and loyalty that money can’t buy. Are you ready to compete where it actually matters? ...less
Hands-On Workshop: Getting WISER to the Power of Customer Experience
Looking to take your customer experience game to the next level? In this fast-paced, hands-on session, participants become WISER than the competition by turning ideas into action. It’s not just a workshop it’s a creative ...more
Looking to take your customer experience game to the next level? In this fast-paced, hands-on session, participants become WISER than the competition by turning ideas into action. It’s not just a workshop it’s a creative spark that fuels simple, practical, and instantly actionable customer experience ideas. Empowering, energizing, and packed with creativity, this workshop ensures that everyone leaves feeling like an Experience Maker, ready to bring these new ideas to life and share them across the organization. ...less
Live Customer Focus Group Featuring Your Real Customers
Go beyond theory and hear directly from the people who matter most your customers. This is dynamic session features real customers who share unfiltered insights about their experiences. The actual voices of your customers are ...more
Go beyond theory and hear directly from the people who matter most your customers. This is dynamic session features real customers who share unfiltered insights about their experiences. The actual voices of your customers are front and center – offering a rare opportunity for company management and operators to listen, learn, and take action on real customer feedback. ...less
* Fee ranges listed on this website are intended to serve as a guideline. The speaker's speaking fee should fall within this “fee range” listed. A speaker's fee may be at the high end or low end (or possibly outside of) the listed “fee range”. Additionally, a speaker may change his/her fee without notice. For a speaker's most current speaking fee or to check availability, please contact us.
