Speaker Programs
Get Big Things Done: The Power of Connectional Intelligence
Two teams have been working on the same problem for six months. Neither knows the other exists. That is what endless meetings, cross-team dysfunction, duplication, and delay actually cost you. And it isn't a tools ...more
Two teams have been working on the same problem for six months. Neither knows the other exists. That is what endless meetings, cross-team dysfunction, duplication, and delay actually cost you. And it isn't a tools problem. Your people can find any document, any dataset, any answer in seconds. So why is collaboration still hard?
Because what actually moves work forward is their human relationships across silos. The colleague who tried this years ago and watched it fail. The client relationship that makes a hard conversation possible. Tools can retrieve everything your company recorded. It cannot reach what only your people know.
When every organization has the same tools, the edge belongs to those who connect across the lines that divide them. Function to function. Region to region. Level to level.
Erica Dhawan, global expert on 21st century teamwork and innovation and author of Get Big Things Done, named this Connectional Intelligence, which turns people into superconnectors who break silos and drive breakthrough impact. She shows leaders and teams how to surface what no system captured, build trust fast across boundaries, and unlock the collective expertise of the whole enterprise. ...less
Use Your Brain: Critical Thinking Intelligence for the Era on Autopilot
Your people aren't using AI. They're agreeing with it. We stopped drafting and started approving. We stopped wrestling with the idea and started accepting the summary. It feels like productivity. It's cognitive surrender, and it's ...more
Your people aren't using AI. They're agreeing with it. We stopped drafting and started approving. We stopped wrestling with the idea and started accepting the summary. It feels like productivity. It's cognitive surrender, and it's quietly flattening originality, weakening recall, and producing decisions no one in the room can actually defend.
Erica Dhawan, global expert on 21st century teamwork and innovation and author of Use Your Brain, argues that Critical Thinking Intelligence is to this decade what Emotional Intelligence was to the '90s: the differentiator between the leaders who compound and the ones who get automated.
This is a keynote about running at full speed without outsourcing the original thinking that makes your people worth paying for. Based on case studies and practical storytelling, Dhawan sends audiences home with team rituals they can run the next morning: the Think Sandwich, where human judgment opens and closes every AI-assisted task, the Friction Meeting, where someone is assigned to argue how the work is wrong; and a Decision Filter for what to automate, what to augment, and what stays non-negotiably human.
Interactive, immediately usable, and built for teams that think originally and creatively in our modern age. ...less
Collaborate Faster and Further Together
Every message is now well-written. Warm opener. Clean structure. Thoughtful closing line. And you have no idea whether the person actually read your note, cared about your problem, or was even the one who wrote ...more
Every message is now well-written. Warm opener. Clean structure. Thoughtful closing line. And you have no idea whether the person actually read your note, cared about your problem, or was even the one who wrote it. That's the new trust problem.
In the past, the signals were sloppy but real. A rushed reply meant something. A typo at 11pm meant something. A long thoughtful message meant someone spent time on you. Effort used to be visible in the writing. Now polish is free.
Erica Dhawan, global expert on 21st century teamwork and innovation and author of the WSJ bestseller Digital Body Language decodes what actually signals care, credibility, and commitment. Specificity is the new sincerity. Response time is the new eye contact. Showing your reasoning is the new showing your work. And the fastest way to rebuild trust with a client, a peer, or a direct report is to be unmistakably human in a channel where everyone else sounds like a machine.
This keynote will name the norms that are quietly eroding trust, and leave audiences with shared communication rules and guidelines for what gets automated, what gets drafted, and what has to come from a person. ...less
Get Big Things Done: The Power of Connectional Intelligence (Navigating the Customer Voyage)
In today's fast-evolving landscape, success requires more than just speed and intelligence—it demands Connectional Intelligence (CxQ). Collaboration expert Erica Dhawan introduces this transformative concept, showing how it can help organizations navigate the "Voyage to Value" ...more
In today's fast-evolving landscape, success requires more than just speed and intelligence—it demands Connectional Intelligence (CxQ). Collaboration expert Erica Dhawan introduces this transformative concept, showing how it can help organizations navigate the "Voyage to Value" by enhancing customer retention through purposeful and strategic connections. Over the past year, leaders have seen that retaining customers isn’t just about meeting expectations; it’s about anticipating their needs and creating deeper, value-driven relationships.
This session dives into recent trends and insights that are reshaping the way businesses engage with customers, emphasizing how Connectional Intelligence turns teams into superconnectors who break down silos, speed up innovation, and drive meaningful outcomes. Participants will explore how to move from more meetings and emails to truly productive engagement—engagement that boosts the quality of service, shares expertise effectively, and ensures alignment across teams for a smoother customer journey. This keynote offers a blueprint for harnessing Connectional Intelligence to not only adapt to change but to thrive—turning the customer voyage into a lasting journey of value and retention. ...less