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Amas Tenumah

  • Renowned Customer Service & Experience Expert
  • Former Service/AI Leader at AWS, IBM, Coca-Cola, Cox Communications
  • Author of "Waiting for Service" & "The Curated Experience"
Fee range*
Keynote: $10,000
Traveling From
Oklahoma

Amas is an adviser to C-Suite executives, a customer service thought leader whose thoughts are regularly featured on NPR, NBC, and other outlets.  He has a renowned He spent over a decade managing customer experience programs for numerous companies including:  Cox Communications, Teleflora, Coca-Cola, and Convergys Corporation. Amas brings a unique perspective to the world...

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Amas is an adviser to C-Suite executives, a customer service thought leader whose thoughts are regularly featured on NPR, NBC, and other outlets.  He has a renowned He spent over a decade managing customer experience programs for numerous companies including:  Cox Communications, Teleflora, Coca-Cola, and Convergys Corporation. Amas brings a unique perspective to the world of customer experience that he shares regularly in industry publications and as a speaker at many events. customer experience expert specializing in customer Experience Strategy & Operations.

A 20 year customer service executive and the author of the “The Curated Experience” and the best seller “Waiting for Service”, an insider’s account of why customer service is so bad.

He spent over a decade managing customer experience programs for numerous companies including:  Cox Communications, Teleflora, Coca-Cola, and Convergys Corporation. Amas brings a unique perspective to the world of customer experience that he shares regularly in industry publications and as a speaker at many events.

 He is also a proud dad, avid Yankee fan, and competitive soccer player.

Amas presentation style has been described as “inspirational and funny.”

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Amas Tenumah in Media

Speaker Programs

Reimagine Customer Care
Working with people—customers, clients, patients, and yes, even family—can sometimes be challenging. The usual advice about "soft skills," fake smiles, and insincere apologies? They’re not just ineffective—they’re outdated. That’s why Amas offers real-world tools designed ...more
Working with people—customers, clients, patients, and yes, even family—can sometimes be challenging. The usual advice about "soft skills," fake smiles, and insincere apologies? They’re not just ineffective—they’re outdated. That’s why Amas offers real-world tools designed to transform your interactions, no matter your industry. Our practical, actionable strategies empower you to handle tough situations with confidence. And the best part? These tools aren’t just for customer service—they’re equally powerful for navigating relationships with peers, coworkers, management, and even loved ones. If you’ve ever felt stuck dealing with a difficult customer, and you're done with being told to "just smile more," this course is your game-changer. Customers aren’t looking for a grin—they’re looking for solutions. Amas equips you with techniques that truly work. Stop spinning your wheels with outdated advice and start learning strategies that make a difference. With Amas, you’ll redefine what exceptional service looks like. ...less
Waiting for Service - Customer service is bad by design
Customer service is broken but not for the reasons you think. How did we get here, and how do we get back to customer love. Learn about The romantic stage of customer service • The ...more
Customer service is broken but not for the reasons you think. How did we get here, and how do we get back to customer love. Learn about The romantic stage of customer service • The disillusionment stage of customer service • The surrender stage of customer service • How to break the cycle of customer pain. ...less
AI is Augmented Intelligence
Most of the conversation around AI is how to use AI to eliminate the need for humans in service. This is misguided and won’t work. The focus of AI should be to automate the tedious ...more
Most of the conversation around AI is how to use AI to eliminate the need for humans in service. This is misguided and won’t work. The focus of AI should be to automate the tedious part of service so that we allow human to human relationships to flourish. Key Points include the Evolution of AI and automation • Types of automation and AI • Guiding principles for automation. Learn how to ask the right questions of AI and AI and automation. Cost savings and efficiency should be by products of using AI to improve the lives of humans who work for and do business with you. ...less
What Gets Measured Gets Managed—What Gets Ignored Gets Broken
Focus on translating metrics into ownership, judgment, and real accountability.
The Cost of Friction: How Small Breakdowns Become Big Cultural Problems
Operational clarity, systems thinking, and removing hidden blockers that drain teams.
Human at Scale: Leading with Empathy Without Losing Standards
Connection, trust, and storytelling that actually change behavior—not slogans.
Change Requires Courage
Even the greatest invention ever started with a simple thought but moving from thought to actuality often requires courage. Learning Outcomes: • The power of a simple thought • The challenges to implementing ideas • ...more
Even the greatest invention ever started with a simple thought but moving from thought to actuality often requires courage. Learning Outcomes: • The power of a simple thought • The challenges to implementing ideas • Actional tools to help guide you from thought to implementation Target Audience: • Any and everyone will benefit from learning about thought leadership. ...less

Books

Reviews

"Amas' presentation really changed our trajectory and our ROI was exponential“ - Jason Trout

- Loves

Mr. Tenumah empowers his audience to boldly change the way we go about our work. He dares all of us to lead our profession so that the 3customer2 and the employee will benefit from the change. - Jonnye Griffin M.A., Program Director

- ASRT

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