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Speaker: Steve Ridgway
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Steve Ridgway

  • CEO of Virgin Atlantic (2001-2013)
Traveling From
London, England
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Categories:
Branding & Advertising · Corporate Culture · Customer Service · Leadership · Marketing ...more · Sales · Top Executive ...less

About Steve

Steve Ridgway was CEO for Virgin Atlantic between 2001-2013. During his time at the airline, he saw Virgin Atlantic grow from two 747s to a fleet of 40 long haul aircraft, flying six million passengers a year all over the world. Virgin Atlantic is considered by many to be one of the world’s most innovative airlines, having won top business, consumer and trade awards.

Steve Ridgway joined Virgin Atlantic in 1989 and soon-after was appointed Managing Director of Virgin Freeway in 1990, launching the UK’s first automated frequent flyer programme. In 1994 he was appointed as a board member taking the role of Executive Director of Customer Services, then in 1998 promoted to Managing Director and finally Chief Executive officer in 2001.  His 23-year career... » read more

Steve Ridgway was CEO for Virgin Atlantic between 2001-2013. During his time at the airline, he saw Virgin Atlantic grow from two 747s to a fleet of 40 long haul aircraft, flying six million passengers a year all over the world. Virgin Atlantic is considered by many to be one of the world’s most innovative airlines, having won top business, consumer and trade awards.

Steve Ridgway joined Virgin Atlantic in 1989 and soon-after was appointed Managing Director of Virgin Freeway in 1990, launching the UK’s first automated frequent flyer programme. In 1994 he was appointed as a board member taking the role of Executive Director of Customer Services, then in 1998 promoted to Managing Director and finally Chief Executive officer in 2001.  His 23-year career at Virgin Atlantic ended when he resigned in 2013 where he commented “My time with Virgin Atlantic has been nothing short of an adventure. I’ve seen many great times and a few bad, and have always remained firm that we must offer something different to that of our competitors. Our staff, both on the ground and in the air, deliver a service that others could only hope to copy. I will be leaving the airline as it embarks on a new era of flying – and I am confident that it will continue to soar and enjoy success for many years to come”.

Not one to shy from debate; Steve Ridgway is a leading industry voice and has constantly challenged the Government to evaluate its stance on UK aviation and airports. He has fought hard to ensure Virgin Atlantic is the UK’s second largest long haul carrier, but more importantly – a brand that people all over the world admire. He successfully steered the airline through major global aviation issues including the tragic events of 9/11 and the volcanic ash cloud. He continues to lead and inspire during the difficult economic conditions facing the UK and will leave a lasting impact with his constant desire to invest and innovate throughout the business.

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