Teri Yanovitch

Former Disney Institute Keynote & Seminar Leader; Helping Organizations Deliver Service Excellence to Retain Loyal Customers

Fee Range?: $7,500 - $10,000
Traveling From: Florida

Biography
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Teri Yanovitch is a speaker, author, facilitator, and consultant.  Her passion is helping organizations create a culture of service excellence.  

Previously as a keynote speaker and seminar leader with the Disney Institute, she shared » Read Full Bio

Teri Yanovitch is a speaker, author, facilitator, and consultant.  Her passion is helping organizations create a culture of service excellence.  

Previously as a keynote speaker and seminar leader with the Disney Institute, she shared exemplary practices of customer service with organizations world-wide.  For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates.   

In 1991, she began her own firm, T.A.Yanovitch, Inc. Over the years, Teri  has helped many diverse organizations  such as;  AAA, Marriott, Volkswagon, Subway, America’s Blood Centers, Florida’s Turnpike Yokohama Tires, First Financial and others to share her combined experience and knowledge of how to become world-class in the delivery of service.  

Her book Unleashing Excellence – The Complete Guide to Ultimate Customer Service is the culmination of years of experience in the field and serves as a guidebook to leaders of organizations that are looking to create a culture of service excellence and quality.

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Media files by Teri Yanovitch

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Speaker Programs (Click on each program to view the description)

Unleashing Excellence, How to Deliver World Class Service
Superior customer service can be an essential source of strength and brand as companies look to differentiate themselves from their competition. Everything your customers see, hear, smell and touch has an impact on the perception of their experience and of your organization. This program shares techniques and tools that allow you to immediately apply and raise your current level of service to a higher level of extraordinary service. Attendees will learn how to create a seamless experience of service excellence for both internal and external customers.
Leading a Culture of Service Excellence
Employees look to their leader for an example to follow. Leaders must walk the talk of service excellence. Intentions are not enough, actions are what speak. This program shows how to create a picture of performance excellence and inspire a common vision for all employees to follow. How to gain involvement and ownership by employees for their day-to-day interactions is covered as it is a critical component for success. Holding everyone accountable and giving praise and recognition to sustain the culture is also a vital key.
Creating a Culture of Service Excellence
The delivery of excellent service should be viewed as a way of life within an organization. World-class customer service doesn�t just happen, it must be planned and managed if it is to be delivered consistently. This means ingraining it into the fabric of the organization so that it becomes known that service excellence is �how we do business�. To do this, a service philosophy and service standards need to be established so all employees know the expectations of how to deliver great service. The customer experience must be orchestrated to ensure all opportunities to create exceptional and memorable moments will happen consistently. This program will identify the leadership actions needed to create and sustain a culture of service excellence.

Topics

  • Leadership

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Teri Yanovitch Speaker, Customer Service, Booking Agent, Agency, Contact, Speeches

 

Books

More Information

For more information about Teri Yanovitch please call 1.877.8TALENT or email us.