Teri Yanovitch
- Former Disney Institute Keynote & Seminar Leader
- Helping Organizations Deliver Service Excellence to Retain Loyal Customers
Teri Yanovitch is a speaker, author, facilitator, and consultant. Her passion is helping organizations create a culture of service excellence. Previously as a keynote speaker and seminar leader with the Disney Institute, she shared exemplary practices of customer service with organizations world-wide. For more than a decade, she facilitated cultural change as an executive with...
read the restTeri Yanovitch is a speaker, author, facilitator, and consultant. Her passion is helping organizations create a culture of service excellence.
Previously as a keynote speaker and seminar leader with the Disney Institute, she shared exemplary practices of customer service with organizations world-wide. For more than a decade, she facilitated cultural change as an executive with the company that revolutionized total quality management, Philip Crosby Associates.
In 1991, she began her own firm, T.A.Yanovitch, Inc. Over the years, Teri has helped many diverse organizations such as; AAA, Marriott, Volkswagon, Subway, America’s Blood Centers, Florida’s Turnpike Yokohama Tires, First Financial and others to share her combined experience and knowledge of how to become world-class in the delivery of service.
Her book Unleashing Excellence – The Complete Guide to Ultimate Customer Service is the culmination of years of experience in the field and serves as a guidebook to leaders of organizations that are looking to create a culture of service excellence and quality.
read less
