- Former Head of Training for DISNEY's Corporate University
- Helped to Change Disney's Corporate Culture
Half Day: $24,000
Build the Culture. Live the Culture. Differentiate! Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is...read the rest
Build the Culture. Live the Culture. Differentiate!
Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.
Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.
Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.
Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.
Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.read less
Doug Lipp in Media
Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!
- PRESIDENT & CEO, MERCEDES BENZ
Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your experiences with Disney U ... there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to…
- COO, MCDONALD'S
Are you Stuck in the Middle Seat™? by Doug Lipp, Customer Service Speaker
Have you ever been Stuck in the Middle Seat™ on a long flight? It’s not very fun, is it? No room to stretch out, people on both sides of you who are oblivious to the fact that you have no place to put your baggage … or your elbows! This can lead to some pretty long, uncomfortable trips. Taking this… ... read more
Michael Eisner endorses "Disney U" by Doug Lipp
Applause for Disney U! Michael Eisner, Stephen Cannon, Michael Abrashoff endorse Doug Lipp’s book. Executives from Saks, Cheesecake Factory, and Bose share praise for Disney U! “When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school – at Disney University! There, I learned the fundamentals of guest service that consistently gave… ... read more