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Speaker: Jason Young
Fee: $7,500 - $10,000

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Jason Young

  • Former SOUTHWEST Airlines Senior-level Training Manager
  • Speaker on Leadership, Customer Service, Culture & Teamwork
Traveling From
Texas
Fee Range
$7,500 - $10,000

Categories:
Authors · Business · Business (Under Women's Conferences) · Change · Corporate Culture ...more · Customer Service · Leadership · Management Skills · Teamwork/Team Building · Top Speakers between 5,001-7,500 ...less

About Jason

Author, speaker and consultant. Jason Young has been called a “rare breed” when it comes todeveloping leaders, teams and customer serviceinitiatives. No wonder. As a former senior-levelmanager at Southwest Airlines, Jason learned thevalue of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was akey driver in creating and developing the company’sinnovative training programs for its successful leadership and customer serviceculture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership developmentto others outside Southwest, Jason separated from the pack in 1998, when heleft the airline to launch his own consulting practice to focus on corporatetraining and development services provider specializing in leadership,... » read more

Author, speaker and consultant. Jason Young has been called a “rare breed” when it comes todeveloping leaders, teams and customer serviceinitiatives. No wonder. As a former senior-levelmanager at Southwest Airlines, Jason learned thevalue of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was akey driver in creating and developing the company’sinnovative training programs for its successful leadership and customer serviceculture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership developmentto others outside Southwest, Jason separated from the pack in 1998, when heleft the airline to launch his own consulting practice to focus on corporatetraining and development services provider specializing in leadership, customerservice and team building. Today, Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Coca Cola, Radio Shack and Tyson Foods, to name just a few. He has even captured hisphilosophy of creating high performance cultures in his recent book,Culturetopia – the ultimate high performance workplace.

Capturing the innovative strategies and tactics he created at SouthwestAirlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations andtraining programs are in demand for audiences of alltypes – from senior level executives to front line employees. Jason’s messages reach to the core of every audiencemember with his unique style and engaging presentationskills. Participants are treated to a compelling experiencethat will change the way they view themselves, theircustomers and the company for which they work.

Jason’s keynote presentations are designed toreinforce the concepts and skills geared to increaselearning and assist in the transition from the meeting roomto the workplace. The result is an inspirational encounterthat resonates long after his presentation is over.

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Books

Videos

Speaker Programs

CULTURETOPIA, CREATING POSITIVE HIGH PERFORMANCE ORGANIZATIONS (Corporate Culture)
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace ...more
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace that stays motivated and positive regardless of their circumstances. ...less
THE SOUTHWEST EFFECT, SUCCESSFUL PRACTICES OF A MARKET LEADER (leadership & customer service)
As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not just happen. Jason shares the real inside story behind the success ...more
As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not just happen. Jason shares the real inside story behind the success of the company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. ...less
LEAD SMART, HIGH PERFORMANCE LEADERSHIP (Leadership)
Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Your leaders will hear how organizing talent to build effective teams creates ...more
Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Your leaders will hear how organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help your teams excel. ...less
SMART SERVICE, ESTABLISHING CUSTOMER-DEFINED SERVICE EXCELLENCE (customer service)
As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you'll find out what outrageous customer service can ...more
As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you'll find out what outrageous customer service can really do for your bottom line. ...less
SMART TEAMS, CREATING TEAMS THAT SUCCEED TOGETHER (Teamwork)
Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on ...more
Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. ...less

Articles

Celebrating National Customer Service Week with Jason Young

Have you ever wished your company could have the kind of fun culture that Southwest Airlines has? Jason Young, a former senior-level manager at Southwest, teaches organizations how to have a fun, engaged and high-performance culture!  Jason teaches you how to recognize the behavior you want repeated by your staff. About Jason Young Author, speaker and consultant. Jason Young has… ... read more

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