Anthony is president of The Aging Experience, creator of the Caregiver Smile Summit, and founder of Sage Stream , a live-stream, interactive music concert platform for older adults, caregivers and senior living. Anthony is a board member of the Institute for Music and Neurologic Function as well as a member of the Nationwide Financial /...
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Anthony is president of The Aging Experience, creator of the Caregiver Smile Summit, and founder of Sage Stream , a live-stream, interactive music concert platform for older adults, caregivers and senior living.
Anthony is a board member of the Institute for Music and Neurologic Function as well as a member of the Nationwide Financial / National Council on Aging Health and Wellness Roundtable and the Bank of America Elder Care Policy Roundtable.
As a founding father of the hospital patient experience movement, he helps health care organizations craft experiences and seize opportunities in the mature marketplace. A pioneer in the area of social prescribing, he is helping organizations utilize the arts as medicine.
He also helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, a monthly contributor to Sixty and Me, a former contributor to US News and World Report, Huff Post 50 and the former about.com / VeryWell expert in Senior Care.
He previously served on the national board of Senior Net and is the former executive board member of the Dementia Action Alliance. He is past board chairman of the Lake Norman Family Health Clinic. Anthony helped launch Touchstone Health in 2000, a Wall Street based Medicare+ Choice affiliated physician practice that served all of the boroughs with a medical management model of care.
A Fellow of the American College of Healthcare Executives with a Masters from the University of Pennsylvania, Anthony’s clients have ranged from the Cleveland Clinic, Unisys, and King Faisal Hospital in Jeddah, Saudi Arabia to Atrium, Novant Health, Wall Street startups and many more.
Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big picture thinking.
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Speaker Programs
Navigating Healthcare, Aging & Dementia
Despite bundled payments initiatives and ACO approaches, health care operates in a silo. That is no more apparent and important than in the care of our elders. What happens during transitions of care and in ...more
Despite bundled payments initiatives and ACO approaches, health care operates in a silo. That is no more apparent and important than in the care of our elders. What happens during transitions of care and in the eighty percent of care that is impacted by social determinants of health is more important than the twenty percent of care in hospital and practice settings.
In this keynote, aging expert and ACHE Fellow Anthony Cirillo will connect the dots in aging care. Starting inwards with the experience of care in the provider setting and moving outwards, Anthony will help the audience see the full spectrum of care options and issues in this area and how we can better communicate and work together.
Among the topics he will explore include:
Ageism,
Dementia Friendly,
Family Caregivers in the Workforce,
Technology Solutions, and more.
Anthony helped launch the patient experience movement in healthcare, is a monthly contributor to U.S. News and World Report and a monthly contributor on the Charlotte Today program. ...less
Develop Your Personal Brand in Healthcare
Turnover in leadership is alarming. While much is out of the control of executives, one thing is - your image. This popular seminar looks at your brand personality. We seldom take the time to look ...more
Turnover in leadership is alarming. While much is out of the control of executives, one thing is - your image. This popular seminar looks at your brand personality. We seldom take the time to look at ourselves this way. This workshop will unleash your brand personality for career success and can lead to organizational revenue.
The teaching points will provide a blueprint for understanding how your brand personality impacts the business and your career. Understanding that you are a brand in turn affects how you perform and the experience that your co-workers and patients have.
Your audience will learn:
to believe that an individual is a brand
how to develop your brand position
have fun! exploring their brand attributes
to come out of their shell for career success ...less
The Excellence in Healthcare Experience is Everything
The experience is the marketing for your organization. Think about it. When people have an experience, good or bad, they talk about it. That is word of mouth marketing. Every aspect of health care is ...more
The experience is the marketing for your organization. Think about it. When people have an experience, good or bad, they talk about it. That is word of mouth marketing. Every aspect of health care is about delivering experiences. Experience drives everything.
With care moving out of the hospital settings and new ACO partnerships emerging, the consistency of the experience is imperative across settings and in the transitions. Cultural fit, as reflected in an organization's commitment to patient experience and safety, is essential when choosing partners in care.
In this session, we will explore these connections.
Anthony helped start the patient experience movement with his seminal article, The New CEO - Chief Experience Officer, that became a major impetus for the Cleveland Clinic to start an office of patient experience and hire the first health care CXO.
Your audience will learn:
how to connect marketing and customer experience
that the experience of care impacts all areas of the operation
how to think outside of the organization
learn about the role of the Chief Experience Officer ...less
Caregiving – From Surviving to Thriving
As a caregiver to his mom Philomena, Anthony came full circle in his health and aging journey. His caregiving journey began after his sister passed, a not uncommon occurrence among family caregivers. At age 91, ...more
As a caregiver to his mom Philomena, Anthony came full circle in his health and aging journey. His caregiving journey began after his sister passed, a not uncommon occurrence among family caregivers. At age 91, he moved his mom from Florida to care for her in North Carolina.
In this keynote he imparts the lessons he learned along the way and shares tips for thriving as a caregiver.
Your audience will:
understand they are not alone in this journey
be motivated and inspired to view their caregiving journey differently
learn practical tips and techniques for being a better caregiver
understand the importance of self-care ...less
The Millennial Caregiver: Keeping Them. Caring for Them.
Twenty-five percent of family caregivers in the workforce are Millennials. Often their caregiving is hidden for fear of being stigmatized and losing their job. Great employees are key to better customer experiences. Let's find out ...more
Twenty-five percent of family caregivers in the workforce are Millennials. Often their caregiving is hidden for fear of being stigmatized and losing their job. Great employees are key to better customer experiences. Let's find out how to change the workplace culture to embrace family caregivers while meeting the goals of your business.
You audience will learn:
how to create a positive culture for family caregivers in the workplace
how to create better employee experiences
how to retain the best employees
how to connect with one of the most important topics of our time - an aging society ...less
The Meaning of Life
A keynote combining stories, song and audience participation that will have attendees laughing, crying, and reflecting on what is really important in life. Our nation's older adult population can teach us so much about how ...more
A keynote combining stories, song and audience participation that will have attendees laughing, crying, and reflecting on what is really important in life. Our nation's older adult population can teach us so much about how we should be living our lives because they have lived and are still living theirs with success, respect, quality and dignity.
By making points and illustrating those points in stories and songs, Anthony keeps audiences engaged, enthusiastic and motivated. Anthony has presented this to health providers, non-profits, caregiver groups and Alzheimer's chapters.
Your audience will:
reconnect with purpose
be inspired
have a positive brand association with the sponsor
be motivated to achieve life/balance ...less
Reviews
"Anthony Cirillo is a passionate advocate for creating exceptional experiences. His article, The Chief Experience Officer, ignited a healthcare movement and helped propel the Cleveland Clinic forward in creating an office of patient experience long before the increased focus from HCAHPS and value based purchasing."
- James Merlino, MD, FACS, FASCRS, President and Chief Medical Officer of Press Ganey’s Strategic Consulting Division; past Chief Experience Officer, Cleveland Clinic Health System
"Any organization that hires Anthony will get more than they request due to his thoroughness, knowledge of industry trends and creativity. Anthony lives outside of the box but understands the challenges of working within one."
- Kati Everett, APR, VP PR/Marketing at Novant Healthcare
"I just wanted to send a quick note of gratitude for your time and presentation today at the "Role of the CXO" session! It was refreshing, fun, informative, and actionable – I was very engaged and look forward to my homework of broadening our view on patient experience improvements through WOM and ensuring myself and…
- Bryanna Gallawa Director, Service Excellence Programs and Operations Stanford Health Care
* Fee ranges listed on this website are intended to serve as a guideline. The speaker's speaking fee should fall within this “fee range” listed. A speaker's fee may be at the high end or low end (or possibly outside of) the listed “fee range”. Additionally, a speaker may change his/her fee without notice. For a speaker's most current speaking fee or to check availability, please contact us.
