Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 30,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses,...read the rest
Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 30,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex, and the ancillary operations support functions. The Resort serves millions of guests each year and employs 60,000 Cast Members.
Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.
Lee has served on the Heart of Florida United Way Board for six years including being the Chairman of the Board and a member of the Executive Committee and as Campaign Chairman for Central Florida. Lee served as a member of the Board of Trustees for the Culinary Institute of America in Hyde Park, NY; a member of the Board of Directors of the Production and Operations Management Society (POMS) and in 2005 Governor Jeb Bush appointed him to the Governor’s Commission on Volunteerism and Community Service where he served as the Chairman of the Board.
In 2008 Governor Brad Henry of Oklahoma named Lee as a Creative Ambassador to assist the state in leadership and business development.
Lee’s new book, Creating Magic…10 Common Sense Leadership Strategies From a Life at Disney is now available in ten languages as well as his iPhone and Android Creating Magic Leadership and Coaching On The Go Apps Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan..read less
Lee Cockerell in Media
"Lee Cockerell is one of the most impressive leaders that I have seen in any environment..... And I have seen some really good ones. Simply put, he is absolutely brilliant. Lee is an inspirational leader who demonstrates a gift for building teams. His ability to communicate his philosophy of leadership in a way that is…
- General Lloyd J. Austin III, Vice Chief of Staff, US Army
"Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team…
- George Bodenheimer, President, ESPN, Inc and ABC Sports
"Disney is one of the world’s prime exemplars of service having pioneered and implemented much of what is today seen as best practice in service management. Lee Cockerell has played a major role in this. In the US he has been recognised and honoured by various organisations including an award by the Production and Operations…
- Chris Voss, Professor of Operations and Technology Management London Business School