Joseph Michelli

Author of "The Zappos Experience: 5 Principles to Inspire, Engage, and WOW"; Authored: "The Ritz-Carlton Way" & "The Starbucks Experience"

Fee Range?: $10,000 - $12,500
Traveling From: Florida

Biography
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Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the » Read Full Bio

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, he hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade.

Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life.

Dr. Michelli's book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, regularly achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews.

Dr. Michelli’s other books include The New Gold Standard about service excellence at The Ritz-Carlton Hotel Company and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

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Media files by Joseph Michelli

  • Royce Carlton Speech Clip
  • Starbucks Experience Speech Clip

Speaker Programs (Click on each program to view the description)

The New Gold Standard, 5 Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
This program takes you on an exclusive tour behind the scenes of principles that have made the Ritz-Carlton so successful. No matter what level of the organization you are at, you will learn to use these principles to create that legendary customer service experience that leads to legendary customer loyalty and profitability.
The Starbucks Experience, Five Principles for Turning Ordinary into Extraordinary
For the first time, an outsider has been given unique access to Starbucks, offering readers an in-depth look at every level of the company. The Starbucks Experience offers a rare blend of boardroom strategies, employee engagement tips, community involvement, and customer satisfaction - for a full-bodied experience that really pays off for all employees in an organization.
When Fish Fly, Lessons for Creating a Vital and Energized Workplace
In this revealing business keynote presentation, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. All members of your organization will learn how they can contribute to the organizational goal.

Topics

  • Customer Service
  • Keynote (Business)
  • Leadership

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Books

More Information

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